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Privacy and Other Policies 

1. Privacy Policy 

2. Cookie Policy

3. Anti Money Laundering 

4. Record Rentention

5. Complaints Procedure

Privacy Policy

Abode (Digs) Property Management Ltd may collect, store and otherwise process the following information about you:

The EU General Data Protection Regulation (“GDPR”) recognises certain categories of personal information as sensitive and therefore requiring more protection, for example information about your health, ethnicity and religious beliefs.

We will only process these special categories data if there is a valid reason for doing so and where the GDPR allows us to do so.

Information from our webservers’ log, such as Google Analytics

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. In addition, Our Site uses analytics services provided by Google, which also use Cookies.

Data collected by Google Analytics is stored directly within the Analytics platform and anonymised. Our Analytics account can only be accessed by select members of Our Team and the login details for this are stored within an encrypted platform. For more details, please refer to Our Cookie Policy

Personal information of others

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and processing of that personal information in accordance with the terms of this privacy policy

How will we use this information?

Your personal information, however provided to us, will be used for the purposes specified in this Notice. In particular we may use your personal information:

  1. to allow you to request viewings or further information via our website
  2. to provide you with a more personalised experience for example by making property suggestions
  3. to answer your questions/requests and communicate with you in general
  4. to manage relationships with our partners and service providers (for example StuRents, Housing Hand, utility companies)
  5. to verify your identity and make credit or reference checks where required
  6. to analyse and improve our work, services, products or information (including our website), or for our internal records
  7. to audit and/or administer our accounts
  8. to satisfy legal obligations which are binding on us, for example in relation to regulatory, government and/or law enforcement bodies with whom we may work

Will we share your personal information?

Abode (Digs) Property Management Ltd commits to keeping your personal information confidential and safe:

How long will we keep your information?

In general, unless it is still required in connection with the purpose(s) for which it was originally collected, we remove your personal information from our records 5 years after the date it was collected and we will only keep your information for as long as it is relevant and useful for that purpose.

Access to your information

You can update your personal information by contacting us via email or telephone and we will update your records on our data management systems – please let us know if the personal information we hold about you needs to be correct or updated.

If you would like to know what personal information we hold about you, you may make a request for copies of this information. You should be aware we will need to see proof of identity before processing any such request and may charge an administration fee to cover our costs in providing you with this information.

We rely on your consent to use your personal information, you have the right to withdraw consent at any time. If requested we will make all reasonable efforts to supply, correct or delete the information about you.

Changes to this policy

We may update this privacy policy from time to time. Any changes we make to our policy in the future will be posted on this page and we will notify you of any significant changes by contacting you directly where reasonably possible for us to do so.

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Other Policies

Anti-Money Laundering

Examples of suspicious behaviour

Client Identification

For customers defined as Corporate Customers, Listed Companies, Private Companies or Public Authorities, (presenting lower risk for money laundering activities and terrorist activity due to their regulated activities) we must obtain relevant information. e.g. company registration number, registered address and evidence that the individuals have the authority to act for the company – a search at Companies House will reveal details of directors and company secretary.

Private Customers, customer’s identity is done by documents that are based on a government issued document with the customer’s full name and photo with either the customer’s date of birth or residential address such as:

Tenants provided documentation & information from reliable and independent sources for verification checking.

  1. Valid passport
  2. Valid photocard driving licence and full Birth Certificate.
  3. National identity card

Abode property management will not do business with;

Record Retention Policies

In general, unless it is still required in connection with the purpose(s) for which it was originally collected, we remove your personal information from our records 5 years after the date it was collected and we will only keep your information for as long as it is relevant and useful for that purpose.

Complaints Procedure

If you wish to make a complaint you can contact our office in the following way:

In writing: to Mr Steven Harris, Managing Director, at our office:

Abode Property Management

1Triangle South




Response Times: We will acknowledge receipt of your complaint within 2 working days. We will issue a full response within 14 working days.

If you are still unhappy with our response you can contact the Property Ombudsman at the following address:

The Property Ombudsman
Beckett House
4 Bridge Street
Wiltshire SP1 2LX
Tel: 01722 333306
Fax: 01722 332296
Email: admin@tpos.co.uk

Or alternatively you can contact BALMA (Bristol Association of Letting and Managing Agents) at:

Barrington & Co.



BS20 6EL